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Your feedback is important to us to provide the best service we can for you. We welcome all feedback, be it a complaint - to give us chance to look where we are making mistakes and rectify them, also to compliment us on the good job we are doing so the right staff can be notified and praised accordingly.


We would like you to tell us when we do something right, or if you're particularly pleased with any of our services.


We would like to hear your suggestions on how we could improve, so please let us know by making a comment or suggestion. Your ideas will be forwarded to the most appropriate person who will consider your suggested changes when they next review their service.


You should contact our Customer Services team by using the Contact Us button above and filling in an online form or you can ring or email us. Our contact details can be found to the right on this page, or call 01246 231111

We will take your comments seriously. Anything you say will be treated in confidence and will not disadvantage you in the future. Please read our Customer Service Codes of Practice and Standards document and Compliments, Comments and Complaints Policy.

However, if you are still not satisfied after you have fully completed our complaints procedure, then your next step would be to make a complaint in writing to the Local Government & Social Care Ombudsman. They will be able to provide you with advice on how to proceed further.

To make a complaint about a councillor please use our making a complaint about a councillor form.



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