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Flooding Advice

Contacts, help and advice for residents during weather storms and at risk of flooding.

Understandably there is anxiety regarding flooding in the future given recent storms, registering for flood alerts (opens in a new window) may ensure you have maximum time to take any mitigating action. Contact the Council on 01246 231111 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. to request assistance.

Water safety:

  • Many rivers and streams will remain very full and fast-flowing for several days. Keep away from river banks and pathways close to rivers. The paths may have become unstable and slippery.
  • Never enter the water to rescue anyone, or an animal in difficulty in the water. Call 999 immediately and tell them to float on their back
  • Keep dogs on leads close to water.

For more on water safety: Water safety: Derbyshire Fire and Rescue Service (opens in a new window)

Highways:

There may be road closures in place. Please do not ignore road closure signs, they are there for your safety.

For the latest on road closures, please visit Derbyshire County Council's Weather Related Road Closures page (opens in a new window).

We urge residents to:

  • Not to travel unless essential during flood alert announcements.
  • Continue to watch weather & flooding updates.
  • Look out for vulnerable neighbours, especially if they have care services who may not be able to reach them.
  • Never drive or walk into floodwater, even if it appears shallow – it could endanger your life.
  • Report life threatening events to the police by calling 999.
  • Any issues on the roads, such as trees down or flooding can be reported online: Report a road fault or ask about a road issue - Derbyshire County Council.
  • Households and businesses in known flooding areas are encouraged to take steps to protect their properties.

If your home/business is flooded:

Firstly, and most importantly, follow the advice of your insurer. Generally, the insurance company will need to visit to make their assessment before anything is moved from the house. If you are struggling with accommodation, please raise this with your insurer too and they should be able to find you alternative accommodation.

If you are concerned about housing matters and your insurer can’t assist, then please contact North East Derbyshire District Council on 01246 231111. Any Council tenants should contact Rykneld Homes on 01246 217670 in the first instance.

Other partner agencies can offer support and advice and a summary of this is listed below.

Derbyshire Law Centre provides free advice on all debt, specialising in housing and homelessness, housing-related debt, (e.g. rent and mortgage arrears) employment and providing legal advice and support to residents that have been affected by the floods and cannot return to their properties. Contact them by phone on 01246 550674 / 0800 707 6990, or find out more on the Derbyshire Law Centre website

Citizens Advice North East Derbyshire offer general advice and specialist debt advice, open 9:00am - 2:00pm Monday to Friday, contact them by phone on 0808 250 5702 and find out more on the Citizens Advice North East Derbyshire website

Derbyshire Unemployed Workers Centre offering independent advice and support in applying for benefits. Call the helpline on 01246 231441 or find out more on the Derbyshire Unemployed Workers Centre website

Derbyshire Discretionary Fund is a fund to help you when in an emergency or crisis situation, you can apply by calling this number 01629 533399 and you can find out more on the Derbyshire County Council Discretionary Fund webpage

Household Support Fund Grants are available for households facing financial hardship and can apply for help towards their food, energy, and essential living costs.

Rural Action Derbyshire can direct you to a nearby food bank using the Rural Action Derbyshire Food Bank Near You webpage https://www.ruralactionderbyshire.org.uk/foodbanks. You can also contact them on 01629 592970.

Advice is available online for anyone whose home has been affected by flooding on the following websites:

Dealing with a flood at home or a business:

  • If using portable indoor heating appliances to dry out indoor spaces ensure good ventilation. Do not use fuel-powered appliances indoors as the exhaust gases contain carbon monoxide which can kill.
  • If you notice a change in drinking water quality, such as a change in the colour, taste or smell of your tap water, contact your local water company.
  • Infection problems arising from floods in this country are rare but wherever possible, try to avoid coming into direct contact with floodwater. If you must go into the water, wear waterproof gloves and be aware of hidden hazards under the water. Wash your hands frequently – this is the most important way to get rid of harmful bugs.
  • Do not turn on gas or electrics if they may have been exposed to floodwater, to protect against electric shock, get them checked by qualified technicians.
  • Do not eat any food that has been in contact with floodwater.

More info: Flooding: health guidance and advice - GOV.UK(opens in a new window)

Check the UKHSA's online guide(opens in a new window) for information on how to clean your home safely if it has been flooded.

Mental health support:

People may feel tired, anxious or have difficulty sleeping if they are affected by flooding. Contact friends and family for support as it can take a long time for life to return to normal, and if necessary call NHS 111 or visit your GP practice for mental health support or medical advice.

If you can, support those around you, neighbours, family and friends may also have been badly affected and need help. If you’re able, think what you can do to assist them with the support they need.